Sellers
- Basic Rules
- You need to be a Registered user to sell and buy. Registration is free.
- For each of your jobs that was ordered and delivered, your net share is 80%.
- Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site
- Sellers may not accept payments from buyers outside of our site (directly through PayPal or any other service)
- Posting of adult, illegal, copyright protected, violent, nonsense or other improper material on the site is strictly prohibited
- Content on the site is moderated. Users posting, messaging or suggesting any of the above prohibited subjects will get their account blocked permanently
- Payment Process
- When buyers order one of your jobs, they will be required to pay for the job in advance.
- When you deliver the order, we will add your net share to your balance.
- You can withdraw funds from your balance to your PayPal account (see more details below).
- Handling Orders
- When a buyer orders one of your jobs, you will be notified and asked to Accept or Reject the order. Rejecting an order should only be used when you will not be able to perform your offering on time. If you are away and cannot handle orders, it is good idea to delete your jobs from your control panel.
- Responding to orders quickly will increase your positive feedback.
- Delivering Your Work, Passing Material and Submitting Completed Work
- During your work, you are required to use only our mail system to pass material from and to your buyer. Using the mail system protects the seller's and buyer's privacy. Never ask a buyer to switch to third party email.
- You are responsible to scan all transferred files for viruses and malware. We will not be held responsible for any damages caused by infected files.
- You can access all communications and files transferred related to an order from the Order page.
- Make sure you describe your job's final deliverable in detail. Indicate amounts, durations, file formats etc.
- Seller's Positive Feedback.
- Your positive feedback is based on buyers feedback and your responsiveness to new orders (Accept/Reject).
- Work quality and buyer feedback have a dramatic effect on your Positive Feedback Score.
- Withdrawing Funds
- To withdraw funds, you need to have a valid PayPal account.
- Funds are cleared for withdrawal after they have cleared and job is done.
- PayPal does charge a fee for payments we send to you.
- Withdrawals are final and cannot be undone. Please make sure to use your valid and current PayPal email address. We will not be able to refund or change this process once it has started and moved to PayPal's hands.
Buyers
- Ordering Jobs
- Purchase of a job from our site can be done using your PayPal or credit card (credit card purchases are handled by PayPal as well).
- Once payment is confirmed, your order will be sent to the seller.
- You can cancel your order at any time until the seller Accepts your order. Once the seller accepts your order you will not be able to cancel it.
- Sellers have the option to reject an order if they can't handle it on time. If for any reason your order gets rejected, your $5 will be placed in your Fiverr balance and will be available to you for purchasing other jobs.
- Sellers and buyers identity is anonymous. Do not request or provide emails to users on the site
- Buyers must not offer sellers with payments or transactions conducted outside of our site. (buyers may not offer sellers to use PayPal etc.)
General Terms
- Spammers will be permanently blocked and banned!
- In case of dispute with a seller you should contact us for resolution. Never use PayPal to reverse or refund the payment. Doing so will put your account on hold.
- We reserve the right to put any account on hold or permanently cancel accounts due to misbehavior. Users with accounts on hold will not be able to sell or buy.
- Disputes
- We encourage our buyers and sellers to resolve any issues between themselves. If for any reason this fails, you can contact us
- We will not refund buyers to PayPal accounts. Instead, refunded funds will placed into the buyer's balance and will be made available for future purchases.